Frequently Asked Questions

At Pavilions & Pergolas, we understand that choosing the perfect outdoor structure is an important decision. That’s why we’ve compiled answers to some of the most common questions we receive about our products, customization options, delivery, and maintenance. Our goal is to provide you with all the information you need to make an informed decision and feel confident in your purchase.

Quality Craftsmanship You Can Trust

We take pride in building premium pavilions & pergolas that combine beauty, durability, and expert craftsmanship. Our structures are made from the finest materials, including hand-selected pine and cedar for our wood options and high-quality vinyl for a low-maintenance, long-lasting alternative. Each piece is carefully designed and built to stand the test of time, ensuring that your investment remains beautiful and functional for years to come.

Customization Tailored to You

No two outdoor spaces are the same, which is why we offer extensive customization options. Whether you’re looking for a classic wooden pavilion, a modern vinyl pergola, or something completely unique, we work with you to bring your vision to life. Our customization includes size, style, roofing, color choices, and finishes, allowing you to create a structure that perfectly complements your home or business.

Hassle-Free Delivery & Installation

One of the biggest advantages of choosing Pavilions & Pergolas is that we deliver our structures fully assembled—no confusing kits, no frustrating instructions, and no missing parts. Our in-house freight service ensures that your pavilion or pergola arrives on time and in pristine condition. For customers who need assistance with placement or securing the structure, we can recommend trusted professionals in your area to help with installation.

Fast & Reliable Shipping Nationwide

We proudly ship our pavilions & pergolas across the United States, delivering directly to your home, business, or event space. While delivery times vary depending on customization and location, most of our structures arrive within 4-8 weeks from the time of order. Our team will provide you with an estimated timeline and keep you updated every step of the way.

Caring for Your Pavilion or pergola

Maintenance is simple and depends on the material you choose. Our wooden structures require periodic sealing or staining to protect against the elements and maintain their rich, natural beauty. Vinyl options, on the other hand, are virtually maintenance-free—just a quick wash with soap and water will keep them looking brand new.

Our Commitment to Excellence

We don’t just build pavilions & pergolas—we create spaces where life happens. Whether you’re looking to transform your backyard into a private retreat, enhance your business with a welcoming outdoor space, or create a community gathering spot, our structures are built with integrity, precision, and a commitment to excellence.

If you have any additional questions that aren’t covered here, we’d love to hear from you! Contact us today—our team is always happy to help.